Change of Mind
With pieces being handcrafted specifically for your continued enjoyment, we ask that you please choose carefully as refunds are not provided for a simple change of mind. We recommend you carefully preview any orders before proceeding with your order. If you make an error please contact The Essentialist Team immediately for assistance.
Though we are confident you will fall in love with our home objects, we want your shopping experience to be as seamless as possible. If you wish to return or exchange an item please contact our concierge team on 1300 770 167 or email us at firstname.lastname@example.org and one of our team members will advise you on how to manage this. Any return or Exchange will be subject to our Returns and Refunds Policy.
- Your refund request is made within 14 days of receiving your item/s
- Your item/s are returned in the same condition you received them in
- Your item/s are returned in their original packaging
*please note failure to meet these requirements may result in the rejection of your return request*
Damaged / Faulty Products
If you believe you have received a faulty or damaged product, please contact us at email@example.com so our Customer Experience Team can assess your request. We kindly ask you to include images or photos detailing the fault with your email, so we can best assist.
Marble, Onyx & Travertine are natural stones that have naturally occurring imperfections and unique veins. This is what makes each piece beautiful and original. Some natural imperfections consist of gradient and mineral lines which may appear as lines through the stone, which can appear to look like a crack. This however, does not compromise the structural integrity of the stone and is not deemed to be a fault.
If you have received your marble piece and are concerned that it is damaged, please contact us at firstname.lastname@example.org. so we can assess this for you.
Damaged Goods Assessment:
Once your request has been assessed by our team, we will come back to you with a solution. Depending on the outcome of the assessment and the severity of the fault, this will either be a replacement, or a partial reimbursement or full refund offered. Please know that in this instance, we want to work with you to find an outcome that you are happy with.
For more details, please email email@example.com.